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3.
What is a reliability program and why is important?
A reliability program establishes the standards for determining the "proper" time limitations or intervals between overhauls, inspections, and checks of airframes, engines, propellers, appliances and emergency equipment. Specific guidance on reliability program elements can be found in FAA Advisory Circular 120-17 ("Maintenance Program Management Through Reliability Methods"), the aircraft manufacturer's maintenance program planning document, and/or the Airline Transport Association's publications on MSG-2/3.

To thrive in a deregulated and highly competitive operating environment where only the strongest survive, an operator must be able to optimize the three most-important elements of any flying business -- safety, quality and performance. A reliability program equips an operator with the capacity for making informed and meaningful decisions as they relate to these elements because it generates the must-have information (we call it "intelligence") needed for continuous improvement. Without the intelligence that only a reliability program can provide, the operator's flying operation will remain static, a situation that nearly always leads to failure.

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